Refund Policy

In plain English: Automated reports are delivered as PDFs by email within minutes of payment, and the customized report is delivered by a link within 24 hours after a person reviews it. In most cases there is no refund after delivery. But we are fair: if we cannot produce your report, the file we deliver is blank, unreadable, or missing chapters, or it has a material data error we cannot fix, we refund you in full. The customized report is also fully refundable if you ask before the reviewed report is released.

What "material data error" means

A refund for a data error is available only when the report contains a real, material error in the underlying record. Specifically, a material data error means one of the following:

a wrong parcel (the report measured the wrong property),
a wrong zoning designation for the parcel,
a wrong lot area by more than 5%,
a missed recorded permit on the parcel, or
a legal citation that is not in force.

Typographical differences, a planning estimate marked as an estimate (◇), or a figure that later changes because the City or County updated a rate or rule are not material data errors.

Automated reports

Our six automated reports (plan fit, tax appeal, rental ROI, middle-housing capacity, tree/critical-area pre-check, and the Seattle Property Records Dossier) are generated and delivered as a PDF by email within minutes of payment (the dossier checks many more sources and can take up to an hour). Because the PDF reaches you without a person in the loop, there is no refund after delivery, except in these cases:

The report could not be generated for your address. If our system cannot produce the report you paid for, we refund you in full.
The delivered file is blank, unreadable, or missing chapters. If the delivered PDF is blank, unreadable, or missing chapters, that is a failure to deliver and is refundable in full, regardless of the reason.
A material data error we cannot correct (as defined above). If the report contains a real, material error and we cannot correct it, we refund you in full.

If any of these cases applies, request a refund within 14 days of delivery.

Customized report

The customized report ($149) is reviewed by a person before release and delivered by a link within 24 hours after that review.

If we cannot produce it, we refund you in full.
If you ask before the reviewed report is released, we refund you in full.

Once the reviewed report is released and delivered, the same material-data-error rule applies: a full refund if it contains a material data error we cannot correct, requested within 14 days of delivery.

How to request a refund

Reply to your delivery email, or use our Contact page, and include your order number and the property address. Order numbers look like `CUSTOM_REPORT-ABC12345` or the product code shown on your receipt.

Timeline

We respond within one business day and process approved refunds to your original payment method within 5 business days.